Phone banking software
Phone banking software for campaigns
Dialers make the calls. We make sure the callers show up.
Works with any dialer. Built on a real DC council race: 268 volunteers and 700 shifts, from the team's own sheets, August 2026.
What it does
Your phone bank sits on the same grid as your canvasses and your polling sites. You can see who is booked and who is missing.
Why phone banks lose people
A phone bank feels optional in a way a polling site does not. Nobody is standing at a table waiting. Staying home costs the volunteer nothing.
The math is steady. Loose sign-ups lose a third to a half of their callers. The loss is quiet. It spreads across the evening instead of showing up all at once.
Campaigns that keep their callers treat phone banking like any other shift. Set hours. Named people. A call the day before. A record of who came.
In October, a five-caller Tuesday is a problem you can fix. In the last week, it is not.
Six things it handles
Set hours, named callers
Weeknights, 6pm to 8:30pm, entered once. A phone bank slot looks like any other shift, because it is one.
The reminder, sent for you
A note the day before is the biggest lever on turnout. Reminders go out the evening before and the morning of. Your queue lists who still needs a call.
Virtual phone banks
Post a public page with time slots and a join link. Sign-ups land in your volunteer list. Reminders carry the link.
No double-booking
Someone booked to canvass at 10am and phone bank at 11am gets flagged right away.
Who to ask next
Three callers short? The panel ranks who is free, who has done this before, and who shows up. One tap books them.
A record that builds
Every no-show updates that caller's record. That record ranks every later shift, including election day.
Three callers short? See who to ask.
Tap Staff on any phone bank under target. The panel ranks every volunteer who is free that night.
- It checks every other shift first, so nobody gets double-booked.
- It shows who has done this phone bank before.
- It shows shifts worked and no-shows, from real records.
- Text them from the panel, or book them in one tap.
How it compares
Most tools sold as phone bank software are dialers. They place calls well. They cannot tell you if the caller is coming. Run both.
| Job | Capstone Volunteer | Dialers | Spreadsheet |
|---|---|---|---|
| Places the calls, holds the script | No. Use your dialer. | Yes | No |
| Phone bank shifts on one grid | Yes | No | By hand |
| Reminders the day before | Sent for you | No | If someone remembers |
| Virtual phone bank sign-up page | Yes | Varies | A form and a link |
| No-show tracking across shifts | Yes | Call stats only | No |
| Double-booking check | Yes | No | No |
| Price | $99 a month, all seats | By the minute or contact | Free, and where no-shows hide |
Looking at one tool? See Capstone Volunteer vs CallHub.
What it costs
Every plan is the full product. Every seat is included. The first 14 days are free.
Campaign
$99/mo
One race. Unlimited volunteers.
Multi-ward
$149/mo
Organizers by ward, one view for the director.
Rest of cycle
$295 once
Today through November. One payment.
The gap panel tells you who to text for each open shift. In a 2020 test with 1,220 volunteers, people asked by text showed up more than 3 times as often as people sent only an email. Read the study.
Start 14 free days, then $99 a month
More ways to pay: card, Cash App, Link, or Amazon Pay.
Nothing is charged for 14 days. We email you 3 days before. Cancel before then and you pay nothing.
The Tuesday it saves
Tuesday morning, the coverage report shows tonight's phone bank. Nine of twelve are confirmed. The three who are not are named, with their records next to them.
Two have never missed. One has missed twice. You send one text before lunch. That is the whole fix, and it happens twelve hours early.
Phone banking questions
What is phone banking software?
Phone banking software helps a campaign run volunteer calling. Some tools dial the calls and hold the script. Other tools schedule the callers and track who showed up.
Capstone Volunteer is the second kind. It works next to any dialer.
Do we still need a dialer?
Yes, if you are calling a lot of voters. Tools like CallHub, Scale to Win, or ThruTalk place the calls. Capstone Volunteer books the phone bank shift, reminds the callers, and records who came.
Can it run a virtual phone bank?
Yes. Post the virtual phone bank as an event with time slots and a join link. People sign up on a public page. The reminder email carries the link. You mark who showed up after.
How much does phone banking software cost?
Capstone Volunteer is $99 a month for one campaign. Multi-ward races are $149 a month. The rest of the cycle is $295, paid once. Every seat is included, and the first 14 days are free.
Dialers charge on top of that, usually by the minute or by the contact.
Does it track who actually showed up?
Yes. Every no-show updates that caller's record. Next time you need callers, the people who show up are ranked first.
What is a phone bank?
A phone bank is a block of time when volunteers call voters together. It can be in one room or online. Campaigns also write it as phonebank.
What is a virtual phone bank?
A virtual phone bank is a calling shift people join from home. Callers use a calling tool in their browser, often with a video call for help. Capstone Volunteer books the callers and sends the join link in their reminder.
Know by Friday who is covering Saturday
- Every shift sits on one grid, from canvass launches to election day.
- The gap panel ranks who to ask by ward and by who shows up.
- Reminders go out the day before, and no-shows are tracked.
The gap panel tells you who to text for each open shift. In a 2020 test with 1,220 volunteers, people asked by text showed up more than 3 times as often as people sent only an email. Read the study.
Start 14 free days, then $99 a month
More ways to pay: card, Cash App, Link, or Amazon Pay.
Nothing is charged for 14 days. We email you 3 days before. Cancel before then and you pay nothing.
Want to talk first? Book a 30-minute call or email me the pricing.